Branch Manager – Retail Assets - 7+ years (4+ Years in Retail Assets)
Location- Chennai- Thiruverkadu/Sembium/Thiruvottriyur
Summary: We are seeking a driven and experienced Branch Manager to lead our retail assets team and drive exceptional performance. If you excel in managing branch profitability, setting and achieving targets, and fostering a motivated team, this role is for you. Join us and contribute to our mission of delivering outstanding financial services and customer experiences.
Key Responsibilities:
A) Profitability Management:
1.Maintain and optimize branch profitability through strategic management and operational excellence.
2.Monitor and manage branch targets, including numbers and volumes.
B) Portfolio Quality Management:
1.Ensure superior underwriting standards and work closely with collections to maintain portfolio quality.
2.Control delinquencies and fraud, ensuring compliance with credit and operational policies.
c)Cost Management:
1.Oversee all branch operating costs, including acquisition and operational expenses.
2.Implement cost-control measures to optimize branch financial performance.
d.)People Management:
1.Motivate and manage branch staff, handling HR and administrative functions effectively.
2.Drive team performance, manage employee retention, and mentor staff to enhance productivity.
3.Conduct regular meetings, provide constructive feedback, and foster a positive work environment.
e.)Customer Experience Management:
1.Ensure a superior customer experience across all touchpoints, including collections, pre-closures, and service issues.
2.Manage turnaround times (TATs) on credit and processing to enhance customer satisfaction.
3.Address and resolve customer service issues promptly and effectively.
F.)Performance Monitoring:
1.Track branch performance against key drivers, including contributed value, volumes, profitability, expenses, and losses.
2.Analyze and improve metrics related to employee performance, productivity, and customer experience.
Requirements:
1.7-8 years in branch management, with at least 4 years specifically in Retail Assets.
2.Strong interpersonal skills and leadership ability to drive team performance and create a professional, enthusiastic work culture.
3.Planning & Execution: Proven ability to plan, execute, and manage branch operations effectively.
4.Credit & Operational Risk Understanding: In-depth knowledge of credit risks and operational risks.
5.Change Management: Ability to manage and implement changes, taking complete ownership of branch operations.
What is in it for you:
1.)Impact: Lead a branch and make a tangible impact on profitability and customer satisfaction.
2.)Growth: Opportunity to develop your career in a dynamic and supportive environment.
3.)Culture: Be part of a team that values enthusiasm, team spirit, and professional development.
Reach us: If you think this role is aligned with your career, kindly write me an email along with your updated CV on bhavika.joshi@crescendogroup.in for a confidential discussion on the role.
Disclaimer: Crescendo Global is specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring
experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate.Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated
Profile Keywords: Branch Manager, retail assets.