Assistant Manager - Operations - UK Insurance - 2+ Years - Bangalore

Assistant Manager - Operations - UK Insurance - 2+ Years - Bangalore

Location - Bangalore

We are hiring for an Assistant Manager – Operations with mandatory experience in UK Insurance (Life & Pensions or Motor Insurance). This role offers an exciting opportunity to lead operational excellence, ensure compliance, manage team performance, and drive process improvement within a dynamic insurance environment.

Your Future Employer -

A globally recognized organization offering world-class operations and customer service support for international insurance clients, fostering a culture of excellence, innovation, and continuous development.

Responsibilities -

1. Managing day-to-day operations while ensuring client-defined service level metrics (SLAs) are being met.
2. Leading team scheduling, leave management, and transport coordination
3. Ensuring accurate and timely reporting of productivity and performance metrics
4. Conducting monthly appraisals, one-on-ones, confirmations, and maintaining employee records
5. Developing and managing incentive programs to boost team motivation
6. Driving at least one productivity initiative annually using LEAN or Six Sigma methodologies
7. Monitoring compliance and legal standards with a target of achieving zero defects
8. Handling daily issue logs related to operations, IT, QA, etc.
9. Ensuring team members are being punctual, utilizing leaves effectively, and following proper shift schedules
10. Escalating any incidents that may impact productivity to leadership

Requirements -

1. Graduation is mandatory for the role.
2. Prior experience in UK Insurance – either Life & Pensions or Motor Insurance (mandatory)
3. Strong operational management, team leadership, and stakeholder coordination skills
4. Experience in productivity tools, quality monitoring, and service excellence frameworks
5. Exposure to LEAN or Six Sigma practices preferred

What is in it for you -

• Opportunity to work with global insurance clients
• A fast-paced role with strong career progression potential
• Exposure to quality-focused operations and process improvement methodologies
• A collaborative and structured work culture

Reach us: If you think this role is aligned with your career, kindly write to me along with your updated CV at vasu.joshi@crescendogroup.in for a confidential discussion on the role.

Disclaimer: Crescendo Global specializes in senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We receive a high volume of applications daily, so if you don’t hear back from us within a week, please assume your profile was not shortlisted. Your patience is appreciated.

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