GlobalLogic looking for a motivated and skilled Front-End Developer who is interested in transitioning to a Product Support Role. In this dynamic position, you will leverage your web development expertise to provide support, troubleshoot issues, and contribute to the optimization of our products. You will collaborate with cross-functional teams, including development, business operations, and customer support, to ensure a seamless user experience and resolve technical challenges. Designation: Engineer (Technical Product Consultant) Experience: 2+ years Work Location: Gurgaon Required Skills: JavaScript, HTML What are we looking for
• 2+ years of experience in Frontend development
• Deep knowledge and understanding of HTML, JavaScript, Perl, Web 2.0, and web services.
• Experience with SQL and database management
• Practical understanding of JQuery, Angular JS, and Any JS Framework
• Knowledge of API (Application Programming Interface) (SOAP/REST)
• Excellent (oral and written) communication skills in English is Must
• Must be willing to work from office only and be flexible with a 24x7 shift schedule. What will you do
• Accurately validates and reports customer-submitted product bug issues.
• Troubleshoots customer concerns, resolves issues, and provides guidance on proper tool usage.
• Contributes to testing of new and enhanced products.
• Manages projects efficiently, ensuring completion within designated timelines.
• Identifies emerging trends and potential problems, promptly notifying relevant parties.
• Supports the maintenance of comprehensive and up-to-date product documentation.
• Sees each customer case as an opportunity to exceed expectations, even when faced with product limitations or third-party dependencies.
• Assists with special projects and other tasks as assigned. We Offer
• Interesting and challenging work in a large and dynamically developing company
• Exciting projects involving newest technologies
• Professional development opportunities
• Excellent compensation and benefits package, performance bonus program
• Modern and comfortable office facilities