IT Application Support Engineer – SLA/OLA, MS Windows, SQL Databases, ITIL, Re Insurance – 6+ Years – Bangalore
Are you passionate about providing exceptional technical support to internal business functions and have proficiency in OLA/SLA, ITIL in Reinsurance and brokerage claims with excellent communication skills, Then this opportunity is for you.
Location – Mumbai (Hybrid- rotational shift- 6:30 am to 3:30 pm/1:30 pm to 10:30 pm/2:30pm to 11:30pm)
Future Employer - This company is a major player in the reinsurance industry, offering custom solutions for clients worldwide. With a vast global presence in over it provides capital access and strategic risk management in 100+ countries.
Responsibilities:
Providing global technical support for Broking Platforms and other re-insurance applications.
Updating ticket log thoroughly within the Remedy call tracking tool.
Collaborating with internal IT teams and external vendors to troubleshoot and resolve issues.
Performing software installations, upgrades, and manage changes to application environments.
Proactively working with business and IT departments to make improvements and maintain system effectiveness.
Suggesting opportunities to improve.
Contributing to documentation and support knowledge base.
Requirements:
2+ years' experience in IT-related qualifications and application/ production.
2+ years proficiency in Windows server.
Experience with Microsoft SQL Server databases.
Knowledge of Re-insurance business tools and Broking/Claims software applications.
Understanding of the Reinsurance/Insurance business.
Experience with cloud hosting and ITIL environment.
Familiarity with Remedy or other call tracking software
Strong analytical and troubleshooting skills.
Good communication skills.
Excellent customer service skills.
What is in for you
Developing skills alongside leaders and renowned brands in the industry.
Working in Growth Oriented culture.
Elevating your career path to new heights.
Reach us- If you feel that you are the right fit for the role please share your updated CV at harman.kaur@crescendogroup.in
Disclaimer- Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Profile keywords- #reinsurance #brokerage #ITIL #SQL #MSWindows #Insurance #remedycalltrackingtool #testing #applicationengineer #supportsystem