National Delivery Head-Training Delivery(L&D)-17+ Years -Gurugram

Summary:

If you are passionate about empowering individuals through learning and development?

Do you thrive in creating impact full  training programs that inspire growth and innovation? We have an exciting opportunity for you!

Location: Gurugram

Your Future Employer:

An Institution that has pioneered Soft Skills training in India, spanning industries such as Aviation, Hospitality, Travel, and Customer Service, and has consequently transformed countless careers in the process. 

Job Responsibilities:

The National Delivery Head is a key leadership position responsible for the overall training delivery and quality of training for all the centers across the country. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both Training leadership and Operational efficiency. This role requires an excellent track record in training delivery and operations. The key responsibilities associated with this role are as under:

1. Training Strategy: Developing and implementing a training strategy aligned with the overall organizational goals.

2. Team Leadership: Leading and managing the training team. •Providing guidance, coaching, and support to ensure the team meets or exceeds targets. •Ensuring Customer satisfaction and delight

3. Training Performance Analysis:

• Monitoring and analysing training performance data.
•  Ensuring more than 90% attendance at all the centers across the country
•  Ensuring less than 5% dropout across the centres
• Responsible for putting students in the batches after admission.
• To ensure student development activities regularly at the centers
• To ensure a high level of student satisfaction and development 
• Ensuring the timely certification of the students 
• Controlling Training slippage and leakage at all levels. 
• Implementing timely corrective actions and strategies to achieve high training delivery performance. 

4.Day-to-Day Operations:

•  Ensuring smooth functioning and efficiency in all aspects of the training activities at the center.
• Responsible & involved in the selection and training of Trainers and training coordinators PAN India
•  Regular visits to centers PAN India
• Faculty Management & Rostering of PAN India
• Ensuring excellent training infrastructure including assets availability for the
• students on a timely basis at all the centers

5. Company Policies & Directives:

•  Ensuring strict adherence to training Processes, Policies and Directives 6. Quality
• Ensuring High-Quality delivery of Training & and meeting students' placement goals

Requirements:

1. Experience: 17 + Years
2. Minimum Qualification : Graduation
3. Experience in L&D /Training deliverl from reputed companies.
4. Very good communication skills/ energetic & enthusiastic /target oriented/team player
5. Open to travel extensively
6. Well versed with Excel, Word ,Power Point and Presentation

Reach us: If you think this role is aligned with your career, kindly write me an email along with your updated CV on ananya.shahi@crescendogroup.in for a confidential discussion on the role.